GDPR Compliance
Your data protection rights under the General Data Protection Regulation
Effective Date: May 25, 2018
What is GDPR?
The General Data Protection Regulation (GDPR) is a comprehensive data protection law in the European Union that gives individuals control over their personal data and simplifies regulations for international business. We are fully committed to GDPR compliance.
Table of Contents
Your Rights Under GDPR
Under GDPR, you have comprehensive rights regarding your personal data. We are committed to honoring these rights and making them easy to exercise.
Right to Access
Request a copy of your personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (Right to be Forgotten)
Right to Restrict Processing
Limit how we use your personal data in certain circumstances
Right to Data Portability
Receive your data in a machine-readable format and transfer to another provider
Right to Object
Object to processing of your data for marketing or legitimate interests
Data We Collect
Personal Data
- Name and email address
- Account credentials and preferences
- Payment information (processed securely by third parties)
- Communication history with our support team
Usage Data
- Translation history and usage patterns
- Device and browser information
- IP address and location data
- Service interaction analytics
Legal Basis for Processing
Contractual Necessity
Processing necessary to provide our translation services to you
Your Consent
Where you have given explicit consent for specific processing activities
Legitimate Interests
For service improvement, fraud prevention, and security purposes
Legal Obligations
Compliance with legal and regulatory requirements
Data Protection Measures
End-to-End Encryption
All data transmitted using TLS/SSL encryptionAccess Control
Strict access controls and authentication mechanismsData Anonymization
Analytics data anonymized to protect privacySecure Storage
Industry-standard secure database infrastructureRegular Security Audits
Continuous monitoring and security assessmentsBreach Protocol
72-hour breach notification procedures in placeData Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data | Until account deletion | Service provision and account management |
| Translation History | 90 days or until deletion | User convenience and service improvement |
| Payment Records | 7 years | Legal and tax compliance requirements |
| Analytics Data | 26 months (anonymized) | Service optimization and improvement |
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.
Transfer Safeguards
- Standard Contractual Clauses (SCCs) approved by EU Commission
- Adequacy decisions for countries with equivalent protection
- Binding Corporate Rules for intra-group transfers
Primary Data Locations
Your Choices and Controls
Account Settings
Update your personal information and privacy preferencesEmail Preferences
Control what emails you receive from usDelete Account
Permanently delete your account and all associated dataContact Data Protection Officer
Our Data Protection Officer
For any questions about your data protection rights or to exercise your GDPR rights, please contact our Data Protection Officer.
We respond to all requests within 30 days
Related Policies
Questions About Your Data Rights?
Our Data Protection Officer is here to help you understand and exercise your GDPR rights.
Contact Data Protection Officer Get Started